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Do you want to return an item?

We do everything we can to ensure your items arrive on time and in top notch condition. Sometimes things don't go to plan and on these rare occasions we're here to help. In the event that you wish to return an item, Lolita Designs offers a 14 day returns policy.

Returning your order to us does not affect your statutory rights as a consumer.

Damaged Goods:

In the event that your order has arrived damaged or broken, please contact us immediately by phone (020 8998 178) or preferably by email attaching a picture of the damage, to sales@lolitadesigns.co.uk.

Failure to report a damaged item(s) within 14 days of receipt will void any right to a refund or replacement.

Incorrect or missing goods:

In the event that we have delivered the wrong goods or missed out items that have been paid for, please contact us immediately by phone (020 8998 178) or email (sales@lolitadesigns.co.uk).

Failure to report missing or incorrect items within 14 days of receipt will void any right to a refund or replacement

Mis-entered delivery information:

In the event that you have entered your delivery details incorrectly, therefore leading to a mis-delivery, please contact us immediately by phone (020 8998 178) or email (sales@lolitadesigns.co.uk) to arrange a re-delivery at your own expense.  

Goods not as described on our site:

In the event that you are unhappy with your purchase due the item not matching our website description, please contact us immediately by phone (020 8998 178) or email (sales@lolitadesigns.co.uk).

Failure to contact us within 14 days of receipt will void any right to a refund or replacement.

 

Unwanted order:

In the event that your goods arrive but you wish to return for a refund, we ask for you to not open the gift box and unpack the item as this item is then no longer fit for re-sale. Please contact us immediately by phone (020 8998 178) or email (sales@lolitadesigns.co.uk) to arrange a return delivery. 

Failure to contact us about returning your order within 14 days of receipt will void any right to a refund or replacement.